5 weeks wait for repair. then memory card ******

It's been exactly 5 weeks of 'fixing' my handset, and you haven't communicated much as to the way forward of the progress or any developments since we last communicated on the 18th. I've waited patiently after sending all the required documentation-which should have been requested from day one, prior the process beginning.<br> <br> I requested a number so I may follow up to a specific person still I wasn't given that information?<br> Please advise me going forward because I'm getting frustrated, because I know this not the first case where by a customer requires assistance for your product and have been kept lingering for long periods of time.<br> <br> In future I will think twice in purchasing your goods because even the warranty does not work I'm afraid.<br> <br> Finally after 5 weeks (business weeks) I get a call to come to fetch my handset, I got there at 15h00, I then got assisted at 16h30 by Mpho (1 hour 30 waiting for service). She merely went to the backroom for 2 minutes and gave me my handset, upon inspecting it I see my memory card isn't there, Mpho asks me why did I leave it in the phone (whilst she's playing with her phone) I tell well Palesa didn't inform me they would ***** it, upon it's return