1 reviews | Active since Dec 2018
5 Weeks No network coverage in Stilfontein
We are now for 5 weeks without network coverage in Stilfontein, Umvoti street we can't phone, sms, go on internet or received any phone calls can't fo anything with phone. Everytine we phone their technicians are attending to the problem. I'm in a wheelchair and a week back I had a problem where I slide of the board and could get in the car. We couldn't phone someone to assist my mom to get me in the car. She walked down the road to see if she got coverage but still couldn't phone. How long does it take to fix a problem to get coverage. If i want to speak to a manager they just say that the issue was escalated to the manager. It's the first time in 15 years that i experience this bad service. It's unacceptable for this bad service. Could someone please advice in a manageral position when this problem will be fixed. Thank you - Leonie Bekker
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***.
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information: Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
Best regards,
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***.
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information: Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
Best regards,