5 Weeks later...

My 1 year old LG G3's (husbands contract) screen cracked, I took it to MTN Willowbridge. They said they can't fix it, I have to send it to Smartlab. I was told Smartlab was the only authorised repair centre. Smartlab fixed it, I was happy. FFW 5 months, my phone stops working. Take it to MTN, FOUR shops wont take it because of various excuses... We are not a franchise, we are a franchise etc etc. Finally Constantia Village takes it. 4 Weeks later I get an email saying its out of warranty because Smartlab fixed it. Now they want me to pay R330 to get my broken phone back after MTN told me to take it to Smartlab. The only helpful person in this whole situation has been Ruan at MTN Constantia Village, who is trying to get some answers, but obviously not succeeding. MTN Willowbridge has closed down so that does not help matters. Also, all 4 shops opened the phone, saw the Smartlab sticker, and nobody told me that it would void the warranty. I am not paying R330 to get my phone back after MTN told me to send it to Smartlab.