AE
Anje E
1 reviews | Active since Oct 2015
21 Oct 2015, 13:28
5 weeks for delivery of handset? Aikona
Waiting 5 weeks for MTN to deliver a cellphone after contract renewal. This service is substandard. Sales department shift the blame to the contracting courier company, RTT, but that is it. No remedial action is taken and escalations are not attended to. Sorry MTN, our contract as consumers are NOT with your appointed courier company! Unfortunately this shows only one thing: Clearly MTN is not interest in retaining clients. Neither is not good news for any prospective clients. Sorry MTN...we will have to look at migration of our contract. Good bye Yebo GOGO!
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MTN South Africa's replyOfficial
22 Oct 2015, 10:19Hello AVEEDEN,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply22 Oct 2015, 10:19
Official
Hello AVEEDEN,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***