MM
Malcolm M
1 reviews | Active since Feb 2011
10 Feb 2015, 11:38
5 Weeks and issue still not resolved
Following my previous post, my issue has still not been resolved. I continue to pay for a new handset and service which I have not received. Despite the matter having been escalated to senior management, the service I have received in sorting out this issue has been dismal. I honestly do not know what further action I need to take to get this matter sorted out.
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Replies (1)
MTN South Africa's replyOfficial
23 Feb 2015, 21:49Hello mal123,
We are truly sorry for the breakdown in service experienced and for the delayed response. It was not our intention to have dissatisfied you in any way.
We've now perused your account, see that the SIM card was registered for RICA on the 2nd of February 2015, however we have now enquired with Etienne and his team regarding the delivery of the device.
Our Corporate deliveries is done through Inter-Active and we need to check with them for any delays or issues on our Corporate Accounts.
We do apologize once again for the delayed response and the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the delayed response. It was not our intention to have dissatisfied you in any way.
We've now perused your account, see that the SIM card was registered for RICA on the 2nd of February 2015, however we have now enquired with Etienne and his team regarding the delivery of the device.
Our Corporate deliveries is done through Inter-Active and we need to check with them for any delays or issues on our Corporate Accounts.
We do apologize once again for the delayed response and the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply23 Feb 2015, 21:49
Official
Hello mal123,
We are truly sorry for the breakdown in service experienced and for the delayed response. It was not our intention to have dissatisfied you in any way.
We've now perused your account, see that the SIM card was registered for RICA on the 2nd of February 2015, however we have now enquired with Etienne and his team regarding the delivery of the device.
Our Corporate deliveries is done through Inter-Active and we need to check with them for any delays or issues on our Corporate Accounts.
We do apologize once again for the delayed response and the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the delayed response. It was not our intention to have dissatisfied you in any way.
We've now perused your account, see that the SIM card was registered for RICA on the 2nd of February 2015, however we have now enquired with Etienne and his team regarding the delivery of the device.
Our Corporate deliveries is done through Inter-Active and we need to check with them for any delays or issues on our Corporate Accounts.
We do apologize once again for the delayed response and the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,