5 Star service from Nosipho!

The 5 stars are for Nosipho... Not MTN as as the service from many of their staff has been rather disappointing and frustrating.

25th October 2021 I called to cancel my data contract for a better one. The agent decided she could 'upgrade' the contract and I agreed. We signed the contract telephonically and I was charged R364.71. Come December 24th, no upgrade has ever been done. The contract was just renewed in some way, and I have been calling MTN every day for them to simply do the upgrade, cancel it and refund me, or cancel the contract altogether. Instead, agents such as Natalie and Nelisiwe would claim to be transferring calls to other departments only disconnect the calls, pitch other deals, and/or make empty call back promises.

They would even claim that they cannot see who made changes in the contract or whether the person was from Mondo or Mobiles Plus.

Even an email to Complaints was rep**** to only once and nothing was done for over 14 working days.

Thanks to Nosipho who assisted me on December 23rd The contract was reversed even though she did not call back as promised. However, she demonstrated professionalism and a sense of urgency that had been required since the first call.