5 MONTHS NO RESPONSE FROM SERVICE PROVIDER

My contract was upgraded in feb 2015 only to be suspended in may 2015. I was informed that i am exceeding the agreed amount. i was amazed because the contract is capped. i visited the store and was informed by Celeste that she will restore the usage as my contract is capped and might be a system glitch. Celeste was very help full but explained that this must be rectified by the head office. The account was activated again only to be deactivated again during this period Celeste was transferred and Ettiene tried to assist me several complaints logged and no positive outcome or complaints are simply closed without any positive feedback i believe the employees at the franchise is trying to assist but is completely ignored by Mtn. This forced me to reverse all deductions from my account as my account is overdrawn to the excess of R10 000-00 rand . the account was capped as to ensure that there is no surprises i am still paying my contract amount but without any services or data as per agreement in the contract. i believe that my wife who is due for a upgrade at MTN will not upgrade her contract with MTN. As a long loyal client i feel betrayed.