1 reviews | Active since Feb 2015
5 months into asking for electronic statements - none yet - corporate client
<p>"WE HAVE SUSPENDED YOUR SERVICE" reads my SMS from MTN - it is because I have received no statement from MTN.</p> <p>I have sent emails for 5 months, I have even been to the MTN branch on Summit road and changed email addresses their. Still I just get cut off every month. I have spoken to the call center, I have two names of reps that I have personally spoken to. I cannot wait for the contract to end so that I can move to another service provider. 7 months to go!!!!!!!!</p>
Good Day Paulkel,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our record the matter was attended to on the 27-05-2016,as per request your lines were reconnected and statements have been emailed to you. Please feel free to contact us should you require additional information.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Good Day Paulkel,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our record the matter was attended to on the 27-05-2016,as per request your lines were reconnected and statements have been emailed to you. Please feel free to contact us should you require additional information.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Zukiswa
REQ:***