5 Months Insurance Claim

I've submitted a claim for a cracked screen on my iphone 6 which is insured with MTN itself. The claim was submitted the 14th of July 2015. Today is the 11th of November 2015, and still I'm sitting without my phone. The claim was submitted at shop 71 East rand mall in boksburg, which has alot of other bad service experience stories to tell, but lets focus on one for now.<br> Its almost impossible to get hold of the MTN insurance department, Ive taken the number *** for the insurance company to try to get to the bottom of this myself. Thats if I succeed to get hold of them, at this moment in time, ive been holding the line for 40 minutes.<br> Ive also just been told that there is two repair claims submitted on my account, so somebody didn't to their job properly.<br>