kC
kirti C
1 reviews | Active since Jul 2014
12 May 2015, 14:33
5 month nightmare of over billing!
several emails, telephone calls and visits to the branches and no response ....the problem still exists and even going the escalation route has not evoked a response...can someone please contact me from mtn to resolve this matter of a capping on our account asap!
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Replies (1)
MTN South Africa's replyOfficial
15 May 2015, 10:42Hello kirti carr,
We do apologize for any inconvenience caused and for the delay with the matter being resolved.
We have tried calling you and left a detailed voice message with a number to contact us back on.
We have now logged a billing request (REQ:***) for our billing team to investigate the hardware fees and also (REQ:***) the 300MB data bundle fees we've been charging different.
We will try calling again later in the day to discuss the issues you have with the billing.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for any inconvenience caused and for the delay with the matter being resolved.
We have tried calling you and left a detailed voice message with a number to contact us back on.
We have now logged a billing request (REQ:***) for our billing team to investigate the hardware fees and also (REQ:***) the 300MB data bundle fees we've been charging different.
We will try calling again later in the day to discuss the issues you have with the billing.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply15 May 2015, 10:42
Official
Hello kirti carr,
We do apologize for any inconvenience caused and for the delay with the matter being resolved.
We have tried calling you and left a detailed voice message with a number to contact us back on.
We have now logged a billing request (REQ:***) for our billing team to investigate the hardware fees and also (REQ:***) the 300MB data bundle fees we've been charging different.
We will try calling again later in the day to discuss the issues you have with the billing.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for any inconvenience caused and for the delay with the matter being resolved.
We have tried calling you and left a detailed voice message with a number to contact us back on.
We have now logged a billing request (REQ:***) for our billing team to investigate the hardware fees and also (REQ:***) the 300MB data bundle fees we've been charging different.
We will try calling again later in the day to discuss the issues you have with the billing.
Regards
Tim
MTN Complaints Management Team: REQ:***