5 days to activate a sim card

Item: MTN South Africa
Rating: 1

One of my phones were ****** on Wednesday evening. On Thursday morning, we went to the MTN shop at Menlyn Retail centre to report and block the handset, as well as to do a sim swop. Since then, I have struggled to get the new sim activated. On Friday afternoon, I phoned the call centre and was told that we need to wait until 17:00 on Friday afternoon. After 17:00, I phoned again, just to be told that the sim swop failed on the network, but that it should be done by 0:00 am on Saturday. Saturday I was told that no network resources are available over weekends to tend to these types of queries and that I should be patient until Monday. Early this morning I was told that the team will tend to it at 08:00. At 10:00 I was told that it will be dealt with shortly. At 14:00 I was told that MTN captured the incorrect sim card number, and that I needed to wait at least another 24 hours. Queries on their FB page and twitter only results in a response that I should phone the call centre. I really do not know what to do next. Surely it should not take more than 100 hours to activate a simple sim swop? Every call I have made lasted at least 20 minutes. UNACCEPTABLE service. I am seriously considering to move to another operator who actually cares about customer service.

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