1 reviews | Active since Oct 2014
5 days passed and still waiting for SIM Swap
On Monday 18 May at 9:55 i stepped into the Wynberg MTN store to k a SIM Swap. The consultant does not even acknowldge me, she just carries on flipping through her file. Eventaually she looks up and she does not even greet me. I had to greet her twice and then only did she greet me back. The nature of my query was to do a sim swap for me. Firstly she said she couldnt help me coz i was a prepaid customer. I already had in my possession the documents needed to do the sim swap so i insisted on hef helping me. She made me fone 173 on my own fone while she just continued flipping through her file. Once i got through to a call centre agent they spoke to Cheryl to email my documents to [Email Removed] She did not even tell me what they said she or myself must do. All she did was type something on the computer , place my pages in front of me and went to the backroom. I stood there waiting for a response. After ten minutes or so she comes back to the front and was aurprised to still see me standing there. I had to ask her if we were done and she jut nodded. I was HORRIFIED!!! It has been 5 days and I am still waiting for the sim swap. After 12 years of using MTN, im migrating netwo
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide the most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of the Wynberg MTN store for urgent attention. I have tried calling you for a new SIM number with no luck and got through to your sister Tanya. Kindly provide us with a New SIM number so may proceed to process your SIM Swap.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards,
Yahya
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide the most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of the Wynberg MTN store for urgent attention. I have tried calling you for a new SIM number with no luck and got through to your sister Tanya. Kindly provide us with a New SIM number so may proceed to process your SIM Swap.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards,
Yahya
REQ:***