5 Days not able to call!,

called Wednesday last week to report being on the wrong package. The agent informed me that he will remove my block, and I will be able to call again shortly. It is Monday... I still can not call!<br> I requested the lady to put me on a package that does not stop after the minutes run out.<br> I was on a package where I had 120 anytime before the upgrade , why would they change it to a airtime package.<br> <br> Please assist ASAP!<br>