5 Days for a Sim Swop on a Prepaid Number

Worst experience ever. Trying to get a sim swop done for the last 5 days for a lost sim to retain the old number but to no avail. Given the run around from Customer Care to the Woodmead Branch. Was escalated to the Regional Manager today & again have to wait. MTN, if your staff cannot work from home, then get them back to the office & re-train them on Customer Service & Delivery. Clearly work from home does not work with your so called Champions.

4 Call backs later & no Manager is available to call me back.

Had another Sim Swop done with Cell C on the same day & it was activated within 2hrs.

MTN, learn a thing or two from Cell C.