LM
LUNGA M
1 reviews | Active since Nov 2010
23 Feb 2015, 15:41
5 Day Delay?
Good Day,<br> <br> I find really unacceptable that I have to wait for 5 days for my claim to be assessed.<br> This is a huge inconvenience as I need a phone for business use. I have been a loyal customer to MTN for the last few years, never missed a payment. I dont like this experience.<br> <br> I need senior management to look into improving the service delivery.<br> ***
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Replies (1)
MTN South Africa's replyOfficial
03 Mar 2015, 11:09Hello LungaM,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records a consultant has been in touch with you and this matter is being resolved.
Please be advised that the claim was approved on 25-02-2015 and excess of R350 has to be paid at your nearest MTN store,
Thank you
Kagiso
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records a consultant has been in touch with you and this matter is being resolved.
Please be advised that the claim was approved on 25-02-2015 and excess of R350 has to be paid at your nearest MTN store,
Thank you
Kagiso
REQ:***
Best regards,
MTN South Africa's reply03 Mar 2015, 11:09
Official
Hello LungaM,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records a consultant has been in touch with you and this matter is being resolved.
Please be advised that the claim was approved on 25-02-2015 and excess of R350 has to be paid at your nearest MTN store,
Thank you
Kagiso
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records a consultant has been in touch with you and this matter is being resolved.
Please be advised that the claim was approved on 25-02-2015 and excess of R350 has to be paid at your nearest MTN store,
Thank you
Kagiso
REQ:***
Best regards,