1 reviews | Active since Mar 2009
5.5 months and still waiting
<p>Signed up for a new contract in Sept 2016. And deal included both tablet and VR Gear. Was told details would be submitted to Samsung and I will receive a call to inform me when delivery of VR will happen. 2 wks waiting time was I told....5 months of toing and froing since then. Sales rep tells me everything has been submitted to Samsung, Samsung tells me without an order number they can't help. Couldn't register my phone on the app as the promo was done on their side. 5 months later Samsung tells me my phone was registered too late by MTN. 2 weeks after I got the contract!!!! which then fell outside of the promo period and therefore it is not their problem. I've been now chasing feedback from my MTN sales agent but at this pace, I could grow a few more wrinkles before I get anything. WHAT ON EARTH MTN IS THIS KIND OF SERVICE??? </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Mike,
Thank you for your response. Can you kindly advise when I can expect to have resolution? I deem I have been extremely patient with the whole process...and cannot imagine waiting for much longer.
Best regards,
Dear Mike,
Thank you for your response. Can you kindly advise when I can expect to have resolution? I deem I have been extremely patient with the whole process...and cannot imagine waiting for much longer.
Best regards,
MTN, this is really pathetic customer service. I have had no response as promised. Is this how you do business?
MTN, this is really pathetic customer service. I have had no response as promised. Is this how you do business?