5 - 10 days to report an insurance claim

I dropped my phone into a basin of water and wanted to report the problem. <br> The phone number listed for MTN insurance claims/repairs is not answered and sounds out of order. <br> The website application form will not let you complete the description of the incident - it prompts you to describe the incident in two characters.<br> An email to MTN insurance resulted in a response saying that there will be a minimum of 5 days before my claim can be acknowledged. <br> I decided to visit to a walk-in centre and was told that it would take up to 10 days before my claim would be investigated. <br> There can be no other company in the country that can take between 5 and 10 days to acknowledge a claim. MTN claims to be in the Telecommunications business but their phones don't even work.