BB
Bryan B
1 reviews | Active since Jun 2012
22 Jun 2015, 15:01
4x the billing & still not corrected after months
I've almost given up calling in and emailing to try get MTN to do their jobs to provide a reasonable service of a cellular service. Call Centre just hangs up the phone, waiting 46mins for nothing.<br> <br> Since November 2014 I've been trying to call, email and send smoke signals to these idiots and still not even a brick wall to echo against.<br> <br> Clearly too much profit shows they don't care for a single client besides money. Shows their CEO's behavior through out the company. <br> <br> Veronica Smith confirmed in November on HelloPeter.com this would be resolved and Arthur the so called creditor would fix it. Still nothing.
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
04 Jul 2015, 13:03Hello BryanBa,
Thank you for your post.
We are terribly sorry for the inconveniences and delay that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences and delay that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply04 Jul 2015, 13:03
Official
Hello BryanBa,
Thank you for your post.
We are terribly sorry for the inconveniences and delay that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences and delay that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
