1 reviews | Active since Jul 2011
4th COMPLAINT
<br> FOURTH COMPLAINT - WHEN WILL I BE CREDITED ?????<br> AS MENTIONED BELOW I WILL NOT USE MTN TO RENEW MY CONTRACT !<br> <br> Complaint DD 21.07.2015<br> This is my third complaint for the same query - and to date I have not received any feedback ???<br> My contract will be up for renewal in a few months and I am reconsidering using MTN again.<br> <br> Complaint DD 14.07.2015<br> I HAVE JUST CONTACTED THE CALL CENTRE AND REALIZED THAT MY ACCOUNT HAS COME TO OVER R 800.00. DUE TO YORU STRIKE I WAS UNABLE TO INCREASE MY DATA BUNDLE LIMIT AND AS A RESULT I HAVE BEEN OVERCHARGED. I REQUEST THAT MY ACCOUNT BE CREDITED FOR THE DATA CHARGES- SEE PREVIOUS COMPLAINT BELOW.<br> <br> My previous complaint DD 15.05.2015:<br> <br> Good Day<br> <br> I have tried contacting your call centre to increase my self service limit ( DATA BUNDLE ) however no one answers.<br> Been to your branch but they cant help.<br> Should my bill come higher than expected I will demand a refund !
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Would you please respond to the email that we have sent to you so that your account can be updated accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Would you please respond to the email that we have sent to you so that your account can be updated accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***