NN
Neel N
1 reviews | Active since Mar 2009
30 Sept 2015, 12:41
4th complaint
This is now my forth hellopeter complaint that I am registering and yet still no one has contacted me. They respond via the complaint on hellopeter but no call. which is pathetic. I have asked numerous times for a manager to call me regarding my refund and the poor service from the agent that contacted me and again its a month and no one has called me - strange as you have my number as I am a client. This again is a reason why MTN will eventually sink and all the useless staff with be left jobless
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MTN South Africa's replyOfficial
01 Oct 2015, 12:06Hello xodia,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell number *** has been cancelled and converted to pre-paid.
The credit for R1600.01 has been used against the account balance (R398.01) balance on the 31-8-2015. The balance for R1202.00 has been refunded to your bank account on the 16-9-2015. The account balance is now R99.01 this if for the September invoice for cell *** and will be debited.
As per Thabang the credit for the 1.9GG lost when the prepaid migration has been done 14-9-2015 will be credited we are just waiting for confirmation. We will give you feedback once this has been finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell number *** has been cancelled and converted to pre-paid.
The credit for R1600.01 has been used against the account balance (R398.01) balance on the 31-8-2015. The balance for R1202.00 has been refunded to your bank account on the 16-9-2015. The account balance is now R99.01 this if for the September invoice for cell *** and will be debited.
As per Thabang the credit for the 1.9GG lost when the prepaid migration has been done 14-9-2015 will be credited we are just waiting for confirmation. We will give you feedback once this has been finalized.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply01 Oct 2015, 12:06
Official
Hello xodia,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell number *** has been cancelled and converted to pre-paid.
The credit for R1600.01 has been used against the account balance (R398.01) balance on the 31-8-2015. The balance for R1202.00 has been refunded to your bank account on the 16-9-2015. The account balance is now R99.01 this if for the September invoice for cell *** and will be debited.
As per Thabang the credit for the 1.9GG lost when the prepaid migration has been done 14-9-2015 will be credited we are just waiting for confirmation. We will give you feedback once this has been finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell number *** has been cancelled and converted to pre-paid.
The credit for R1600.01 has been used against the account balance (R398.01) balance on the 31-8-2015. The balance for R1202.00 has been refunded to your bank account on the 16-9-2015. The account balance is now R99.01 this if for the September invoice for cell *** and will be debited.
As per Thabang the credit for the 1.9GG lost when the prepaid migration has been done 14-9-2015 will be credited we are just waiting for confirmation. We will give you feedback once this has been finalized.
Kind Regards,
Alice van der Merwe
***
Best regards,