1 reviews | Active since May 2015
4th attempt Mtn not dealing with my complaint
<br> <br> <br> <br> <br> <br> mtn - I don't accept your response below - if you Went back to my 1st complaint you would understand my problem. With ref to your below reply I understand the terms of my contract re 300mb data etc. <br> <br> FOR THE 4th TIME I PLEAD WITH MTN TO GET SOMEONE SENIOR TO DEAL WITH MY PROBLEM!! <br> <br> <br> <br> Hello John Paul,<br> <br> Thank you for your post,<br> <br> We apologise for the delayed response and for any inconvenience this may have caused.<br> <br> Please note that in the month of April 2134MB of data, your monthly allocation of data is 300MB. Any data that is used above the monthly allocation of 300MB will be charged at an out of bundle rate.<br> <br> Thank you<br> Wenzile Masina <br> REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica