4G Data disappeared in 2 weeks

Item: MTN South Africa
Rating: 2
Author: Sindi M

Hi, I topped up with a 2G data bundle with an add on 2G promotional bundle on the 26th of Nov. That makes 4G. Exactly18 days later it is gone! I recharged with 2G instead of 1G because my data doesn't last, but now the same is happening with a 2G. I switched off all cellular data before I went to sleep and my balance was 56mb but I woke up with 0 data. The call centre (173) does not go through. Please replace my data. Don't say it's my settings as I clearly changed those.

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Replies (1)

MTN South Africa's replyOfficial

15 Nov 2015, 16:23

Hello Virgo901,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

We are sorry to have disappointed in this regards. However it shows your phone was connected to the Internet , please note when switching off your data you pausing everything that is running and immediately when you switch on everything starts running again.please make sure your close your application completely .

We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Rosetta
REQ:***

Best regards,

MTN South Africa's reply15 Nov 2015, 16:23

Official

Best regards,