AS
Alan S
1 reviews | Active since Oct 2015
30 Oct 2015, 08:41
48 hours to activate a sim on 15 year old contract
i had my Iphone ****** in Hong kong and report a week ago, and had my staff report it immediately. on my return i went to Nicolway MTN office and got a new sim card and signed all docs to assist with this <br> they said it would be active in 2 hours and latest 24 hours.<br> it now going on 48 hours<br> on a contract that cost me R2500 per month you would think they valued me<br> a telecommunications company that you cannot communicate with its customers...shocking !!!!<br> they more like a government department.<br> Time to move on to vodacom
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MTN South Africa's replyOfficial
01 Nov 2015, 15:49Hello Alansurmon,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we are unable to retrieve any information with the details provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we are unable to retrieve any information with the details provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Rosetta
REQ:***
MTN South Africa's reply01 Nov 2015, 15:49
Official
Hello Alansurmon,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we are unable to retrieve any information with the details provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we are unable to retrieve any information with the details provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Rosetta
REQ:***