1 reviews | Active since May 2013
465mb of data and close to R300 just of my phone..
Topped up my phone yesterday with a R350 airtime voucher. There were still airtime on at the time and I then bought a 300mb data bundle for R85. <br> <br> I did make a few phone calls but they are short calls and could not have taken half my airtime. <br> <br> Next moment I had to phone someone urgent both my airtime and data gone!!! I Phoned customer service and the people could not assist as the number changed and I had to call the contract line... Useless service I am afraid. <br> <br> The people then looked and told me my data usage depleted my airtime. I only used whatsap and did not browse or download once as I have wifi and any updates could only happen while I am in a wifi area.... <br> <br> I am disgusted and I feel ****** of my money. I want a decent explanation as to where it went and a refund on the total topup voucher I made amd data. This is redicilous and I wish I could change supplier! Reception is also rather bad in The Helderberg area!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that while busy with Wifi the mobile data connection need to be switch off if this is not switch off airtime and data will be depleted.
We do pick up on the 2-2-2015 you have loaded 350 airtime then bundle for R85.00 + you have received 165MB free @7:36. Internet sessions from 8:10 the first sessions you have used 313MB second you have used once you have used 6MB and 141 MB and the charge R214.00.
The system reflect that you have depleted this. You may ask for the itemized billing report to be send to you and the itemized billing report will reflect the usage and the charge for the internet usage. Note that itemized billing cost is R21.50 per month requested.
No credit due.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that while busy with Wifi the mobile data connection need to be switch off if this is not switch off airtime and data will be depleted.
We do pick up on the 2-2-2015 you have loaded 350 airtime then bundle for R85.00 + you have received 165MB free @7:36. Internet sessions from 8:10 the first sessions you have used 313MB second you have used once you have used 6MB and 141 MB and the charge R214.00.
The system reflect that you have depleted this. You may ask for the itemized billing report to be send to you and the itemized billing report will reflect the usage and the charge for the internet usage. Note that itemized billing cost is R21.50 per month requested.
No credit due.
Kind Regards,
Alice van der Merwe
***