43 Days since my upgrade, and still no phone or any solution - only promises

43 Days since my upgrade, and still no phone or any solution - only promises. I phoned SummerMobile again just now - they are waiting for emails or sending emails. MTN messed up this upgrade and I'm getting sick and tired because MTN's processes prevents me from getting this service. I've already been billed on my latest account, for a phone have not seen yet.

Can this please be resolved today or the upgrade canceled, that I can go and do an upgrade at a MTN shop. The progress on this is becoming ludicrous now, and I have to pay for the upgraded contract/phone, without having the device.