SS
Stefanie S
1 reviews | Active since Jan 2013
30 May 2015, 11:19
40min on hold for **** service
On hold for 40 min to receive the worst service ever!!! Sounded like she was asleep when she answered the phone. I was phoning on behalf of my husband that is stuck in CT with no access to the MTN network. Her answer: Your husband must phone us...REALLY? He can't because he is cut from the MTN network. Didn't give any support or alternative solutions. WASTE OF TIME AND MONEY! Sweet dreams Sharon....sleeping on the job.
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MTN South Africa's replyOfficial
05 Jun 2015, 12:50Hello SS28,
Thank you for posting.
We appreciate the time and the effort you took to air your dissatisfaction.
Please furnish us with the cell number or account number in question in order for us to assist you.
The matter will be escalated to the relevant department and dealt with internally.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
We appreciate the time and the effort you took to air your dissatisfaction.
Please furnish us with the cell number or account number in question in order for us to assist you.
The matter will be escalated to the relevant department and dealt with internally.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
MTN South Africa's reply05 Jun 2015, 12:50
Official
Hello SS28,
Thank you for posting.
We appreciate the time and the effort you took to air your dissatisfaction.
Please furnish us with the cell number or account number in question in order for us to assist you.
The matter will be escalated to the relevant department and dealt with internally.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
We appreciate the time and the effort you took to air your dissatisfaction.
Please furnish us with the cell number or account number in question in order for us to assist you.
The matter will be escalated to the relevant department and dealt with internally.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***