40Gigs Double your Data SIM-only deal at MTN ****py
Hello Peter
I app**** for the 40Gigs Double your Data SIM-only deal at MTN at the begining of February at the Midlands/ Liberty Mall Brach (Pietermaritzburg).
I have experienced substandard service from MTN which has been as follows:
1. I app**** for the 40Gigs (20 day-20 night) instead they loaded 20gigs (10 day-10-night). It was a mission to get this fixed as I called the 808 call centre and they referred me back to the MTN branch. The staff members from the MTN branch (who were helpful) explained that this has to be solved by the MTN head office, of which after that they sent an email to the head office to address this issue. The issue was solved a week or two later.
2. When I thought this was sorted I discovered that this was a quick fix as when I received my monthly data on the 13th of Feb 2018, it was not the correct amount of data. They uploaded the 20Gigs(10 day-10-night) instead of 40Gigs (20 day-20 night). My patience started to run thin as this required me to drive back-and-forth to the MTN branch. Well, I reported the issue with the branch and they escalated the issue again to the head office.
I received an SMS: "Dear Customer, Your query has been escalated with reference number 1- ********** 1014. Thank you for using MTN." dated 27 Feb 2018, 14:08 I received another SMS: "Dear Customer, Your query has been resolved with reference number 1- ********** 1014. Kindly contact MTN within 48 hours if the problem persist. Thank you for using MTN" dated Feb 2018, 14:09 When I thought surely my issue has been resolved, I only received night express data (20 gigs) with NO data for the day. I waited patiently within the 48 hour period and nothing was added as MTN day data (roughly 10Gigs missing).
I had go to the branch again, same process as above again:-
"Dear Customer, Your query has been ESCALATED with reference number 1- ********** 1414. Thank you for using MTN." dated 09 Mar 2018, 11:19
I received another SMS: "Dear Customer, Your query has been REOPENED with reference number 1- ********** 1414. . Thank you for using MTN" dated 09 Mar 2018, 11:19
I received another SMS: "Dear Customer, Your query has been RESOLVED with reference number 1- ********** 1414. Kindly contact MTN within 48 hours if the problem persist. Thank you for using MTN" dated dated 09 Mar 2018, 12:43
Still there was nothing uploaded onto my account. I received another SMS: "Dear Customer, Your query has been REOPENED with reference number 1- ********** 1414. Thank you for using MTN" dated dated 10 Mar 2018, 09:21
I am still waiting for this to be resolved, I can't wait for 24 months to take my business away to other service providers!!.
My question to MTN is why do they offer such products when their staff members are not competent enough to deal with customer queries. WHY WHY!! Next time MTN don't tap into the market you are not ready to serve. Let Telkom and Cell C continue providing data because your service is pathetic to say the least. I have been to MTN branch so frequent such that my wife would conclude that I am dating one of the service personel at MTN. PLEASE PLEASE MTN SOUGHT THIS ISSUE.