jB
jason B
1 reviews | Active since Apr 2013
19 Aug 2015, 08:11
40 + emails 2 hello peter complaints and nothing
Hi MTN executive help desk thanks for answering my last complaint on Hello Peter and asking me!!!!! to once again make contact with the same person who has done nothing regarding my initial complaint, now 7 months old. Really that's how it works I must make contact again with you, by the way which I done, and guess what??? 5 days and no response again. Jay Govendor head of executive help desk really does not give a ****, time to maybe allocate this to someone else. People of South Africa be warned MTN is no longer the company they where, just look at the amount of complaints on Hello Peter, they are worse than Telkom when it comes to customer service. Be warned!!!
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Replies (1)MTN South Africa's replyOfficial
23 Sept 2015, 17:00Hello jaseberr,
thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
we picked up that you have been liasing with jay please check the response from jay govender in your emails so that he can pass the credit.
warm regards
mike
thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
we picked up that you have been liasing with jay please check the response from jay govender in your emails so that he can pass the credit.
warm regards
mike
MTN South Africa's reply23 Sept 2015, 17:00
Official
Hello jaseberr,
thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
we picked up that you have been liasing with jay please check the response from jay govender in your emails so that he can pass the credit.
warm regards
mike
thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
we picked up that you have been liasing with jay please check the response from jay govender in your emails so that he can pass the credit.
warm regards
mike
