4 weeks with a faulty phone and no progress

4 weeks after reporting a faulty SAMSUNG S6, MTN has not even inspected the phone due to the inability of their staff to try and assist. As a last resort, I can but only contemplate cancellation as I seem to be getting nowhere quickly. In the last 4 weeks: <br> <br> oI reported the handset which has been reported faulty to MTN Direct and the store. <br> oNo calls from the salesman<br> * Service at MTNs walk in centres was poor, where staff refused to make contact with MTN Direct to acquire the POD in the first instance <br> o I have been given the run-around and inconsistent information from call centre staff at MTN Direct <br> o The MTN Direct line is being redirected to 808 and then staff do not know how to transfer calls to MTN direct <br> o I specifically mentioned to Line Manager Shareeka ****inson that I was not available last week as I was in conference.She indicated that she would get Kgabo molokomme to arrange collection of this handset with my wife. Kgabo called my wife, indicated that he had to speak to me, sent me a POD and has since not called me. <br> oI now have a phone in my possession which has not been utilised for a month.<br> 1 month - non-functional phone sitting in a box...SERVICE???