4 weeks to get a handset delivered

Line was upgraded 4 weeks ago. Handset was handed over to be delivered a week after the upgrade was done. Contacted Samya (Velocity Customer Care)13/08/15 9:26 and told me that that she would have contacted me back the next day to let me know when my handset will be delivered. Never received a call back from her. Contacted Kelly yesterday, she assisted me and made arrangements for the phone to be delivered sometime this week .Kelly was very helpful. I've asked her to speak to a manager as well and she told me that Lesley(Manager) will call me after 2, once again, I haven't received any calls. <br> <br> The person that did the upgrade, told me that a 1 gig data bundle will be R75 p/m and I'm paying R150 p/m. R75 is what I was quoted and expect to pay that, end of story. They've got the call recording, so they must sort it out.<br> <br> Some charges were loaded on my account that was not suppose to be, a credit was loaded by a consultant at the Keywest store, but no feedback from Mtn. Req.***.<br> <br> I should maybe lay it out for them what should be done, hopefully they will understand.<br> <br> 1. I want my handset that I'm paying for.<br> 2. Only pay for what I was quoted.<br> 3. Pass the credit.<br> <br> <br> <br>