KR
Karin R
1 reviews | Active since Sept 2014
10 Jul 2015, 13:04
4 weeks of asking and still no response
What a pathetic call centre/service provider!!!!<br> I've been requesting for 4 weeks now for a settlement amount on my contract so that I don't have to deal with them. but up to now, they just don't respond.<br> <br> I will never in my life have any dealings with them again.
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Replies (1)
MTN South Africa's replyOfficial
21 Jul 2015, 06:59Hello Karinvr321!,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the early cancellation fee for the number *** is estimated at R629.98 which includes 1 month's subscription fee of R314.99 plus the unbilled balance of R314.99. Please be advised that this amount excludes your current balance of R314.99 for the invoice dated 2015-07-10.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the early cancellation fee for the number *** is estimated at R629.98 which includes 1 month's subscription fee of R314.99 plus the unbilled balance of R314.99. Please be advised that this amount excludes your current balance of R314.99 for the invoice dated 2015-07-10.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply21 Jul 2015, 06:59
Official
Hello Karinvr321!,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the early cancellation fee for the number *** is estimated at R629.98 which includes 1 month's subscription fee of R314.99 plus the unbilled balance of R314.99. Please be advised that this amount excludes your current balance of R314.99 for the invoice dated 2015-07-10.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the early cancellation fee for the number *** is estimated at R629.98 which includes 1 month's subscription fee of R314.99 plus the unbilled balance of R314.99. Please be advised that this amount excludes your current balance of R314.99 for the invoice dated 2015-07-10.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***