4 weeks later and no phone

Dear Alice,

I posted a message online last week regarding the delay in delivering my phone. In your response, you said the matter had been escalated and that MTN Direct would contact me for assistance. Unfortunately nobody has called me back, and there is still no clarification on when I can expect delivery.

When I call MTN, I am told that the phone has been invoiced (Order Number is ********** 725), but that's all the information I am given. I have spoken with the courier company, and according to them they are still awaiting information/instructions from MTN (they don't have either my SA ID or the order number on their system).

I understand that there will be hiccups and mistakes made as you make the switch to the new courier company. But 4 weeks and still no information?

-Isaac