4 WEEKS AND STILL NO RESOLUTION TO WARRANTY SWAP

Hi there,<br> <br> My wife handed in her Galaxy A3 for a warranty evaluation and swap early on the 11th September 2015.<br> <br> I have had discussions telephonically with Zodwa and Christo at the MTN store in Carnival Mall.<br> <br> Unfortunately I have not been able to get hold of the store for the last week and a half to enquire about the status.<br> <br> My reference number for this transaction is ***2<br> <br> Physically went to the store on Saturday 11-10-2015. Got told by Christo that they are waiting for a serial number or something which has not been forthcoming. Complained via twitter lodged a complaint on the website and been trying to call with zero response. <br> <br> Yello! We have received your complaint. Your reference number is MTN REQ:***.<br> <br> having been a client of MTN for a few years now, this is the worst service I have received. Needless to say when my contracts are up, (yes multiple contracts) I will be choosing an alternative service provider.