CP
Christa P
1 reviews | Active since May 2011
30 Apr 2018, 09:26
4 WEEKS AND STILL NO PHONE FROM H/O
My CAT S60 has been with MTN for 4 weeks now. When I handed in the phone I explained it fell hardly 90cm and the screen was shattered. 3 weeks after it was handed in, the feedback was "Await fault identification". The screen was shattered, what needs to be identified?
Latest feedback last week Thursday was it is escalated to a Level 3 Manager to decided on repair or replace of device.
This is unacceptable, I am battling without my phone at the moment.
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Christa P's updateReviewer Update
30 Apr 2018, 12:10You are kidding me, I have been calling the repair centre.. Dealing with Kabelo, who was not assisting but rather pointing fingers at the store regarding delays. Then Kabelo wants to tell my I will have to pay for the CAT S60 screen repair, after this phone was sold to me as DROP PROOF for 1,8 meter (as per CAT SA website as well). My phone barely fell 60cm and shattered. The stored said my phone is a contract phone and under warranttee and will be repaired. Now this??? Please get somebody who can deal with complaints properly to contact me and resolve this.
CP
Christa P's update30 Apr 2018, 12:10
Reviewer Update
You are kidding me, I have been calling the repair centre.. Dealing with Kabelo, who was not assisting but rather pointing fingers at the store regarding delays. Then Kabelo wants to tell my I will have to pay for the CAT S60 screen repair, after this phone was sold to me as DROP PROOF for 1,8 meter (as per CAT SA website as well). My phone barely fell 60cm and shattered. The stored said my phone is a contract phone and under warranttee and will be repaired. Now this??? Please get somebody who can deal with complaints properly to contact me and resolve this.