4 weeks and counting for an ITC number from MTN

I have just joined MTN and they are off to a terrible start! My phone recently got ****** and I have phoned them nearly every day for three to four weeks to get an ITC number. I still don’t have it!

How can these cellular service giants get away with such pathetic service? Everyday I phone in and they say that its been escalataed and the system will load my number within 48hrs. No one gets back to me and they don’t even allow you to speak to a manager.

Do I have to go to the ombudsman to get my voice heard? Surely I can cancel this contract based on the consumer protection act?

I spoke to one Moho Gladys who took my e-mail address down and dropped the ball completely. No one gets back to me!!!