4 weeks and counting

<p>I app**** for my upgrade at MTN Oakfileds in Benoni 5 weeks ago today. My upgrade phone a Sony Premium. After being phoned and told that my upgrade has been approved and the phone is ready for collection, I arrive there to be told o sorry we have given your phone to another customer. You can imagine my dismay.</p> <p>I have phoned them on numerous occasions and have only received one return phonecall to say that the non stock issue has been escalated and that I should have my phone by no later than today.</p> <p>Upon phoning out of my own accord again today, I was told that they do not know when they will be able to get stock as there is no one at MTN that can tell them what is happening - This I was told by the owner of the store Lisa.</p> <p>Totally unacceptable, they are advertising stock that they do not have!! This is ********!!</p> <p>So still I do not know when my phone will be there, I was not offered any other options even - I am very disappointed in the poor service and false advertising by MTN.</p> <p> </p> <p>A customer of 20 years and this is the service I receive!!</p>