4 Months without my phone

Hi. <br> <br> I've now resorted to complain on Hello Peter since I've tried to contact you on every single platform available. <br> <br> My phone was collected from my residence on 15 January 2016, with no feedback since then. <br> Today I learned my phone is \uneconomical\" to repair, and it's somehow MY responsibility to contact MTN. <br> <br> I've tried! I've sent emails, wrote to facebook, phoned for hours without getting through, I'm no closer to getting my phone back than I was 4 MONTHS AGO! <br> <br> This is unacceptable! Further more, you have not honored your agreement to supply me with a loan phone, which was part of the deal when I signed up for insurance. <br> <br> Please, can someone tell me what the hell is going on, and how do I get this issue resolved!? <br> <br> Account number is A***"