4 months waiting on Repalcement from MTN

I upgraded data contract in December last year as I needed a new laptop. The laptop was faulty, I returned it within the 7 day period and was advised thatvas this was not a mobile device process is to send it away for testing. Fair enough. The Laptop was sent away and 4 weeks later I received a message from the MTN consultant that the laptop was indeed faulty and a credit note was provided for me to receive a replacement.

Queue the endless hours on the phone and visits to the store. It has now been 4 months and I have still not received the new laptop. While paying full price for the contract.

Whenever I speak to someone at the call centre I'm told I need to go to the store I took the laptop too. When I go to the store they tell me as I did the upgrade online I need to contact the callcentre.

Pathetic customer service.

Nobody knows what the process is supposed to be.

Eventually the store manager, calls the call centre and experiences the same issues I did. He escalates the situation. And it's been over a month since then.

Let's not mention the complaints department that does not even acknowledge a complaint email.

I'm at my wits end. If I don't receive my replacement next week. I will be canceling my contracts with Mtn and finding an alternate provider. Which I should have done in the second month already.