4 Months to repair cellphone !!

<p>On the 10th of March '16 I gave in my cell at the Matlosana, Klerksdorp Mnt branch to repair the port and the cracked glass of the camera at the back. The ONLY sms I've received was the one with the quote of R 1110.07 and job no msmsm ********** , on the 1 st of April. Which I accepted immediately.</p> <p>I've only received my cell back on the 27 th of May - 11 WEEKS LATER !!! I at least expected they would clean the inside of the camera lense when repaired but there was still a black spot on all my photos. I send it back - 4 WEEKS later , on the 23 of JUNE when it returned - it STILL WASN'T FIXED !! On that day Fanie van Niekerk, area manager was in the shop and said he would ask the repair centre to repair my cellphone in time before we leave for the holidays. Louise and Kobus also tried their best and was in contact with Mervin Govendor. They've only cleaned it on the 4 th of JULY !! After I 've BEGGED them for my cell before our holiday on the 6 th of July. NEEDLESS to say I still don't have my phone!!! 4 MONTHS later - No Cellphone !! I'm paying R 690.50 monthly for the use of a cellphone I didn't have any use of for 4 MONTHS !!! Nearly a quarter of my CONTRACT! And since I didn't have the use of my phone I can only hope that the other problems were fixed. I want a REPLY and a REFUND !!! </p> <p>--------------------------------------------------------------</p> <p>I ve sent in this e mail on the 8th of July and they only reply by saying "Sorry for the run around,the cell has been delivered to the store "- 2 days after we left for the holiday. I ve also mailed them on the 12 and 17 th of July..but no reply on this and no refund.</p> <p>On the 28 th of July ,I mailed my complaint to ********** Nothing. I think it is a shame that big companies like Mtn ,bullies paying costumers and gets away with poor service delivery.</p>