MP
Mark P
1 reviews | Active since Aug 2014
14 Aug 2015, 05:39
4 months to change from contract to pay as you go
I report that my service have been changed from contract to pay-as-you-go after 4 months. Thank you Hello Peter. I am still waiting for MTN to credit me for the outstanding monies owed to me. Please pay back the money now.
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Replies (1)
MTN South Africa's replyOfficial
04 Sept 2015, 15:44Hello Markpot,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Feedback from the cancellation desk is that there is no refund due to you because there was usage on the account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Feedback from the cancellation desk is that there is no refund due to you because there was usage on the account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply04 Sept 2015, 15:44
Official
Hello Markpot,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Feedback from the cancellation desk is that there is no refund due to you because there was usage on the account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Feedback from the cancellation desk is that there is no refund due to you because there was usage on the account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***