JA
John A
1 reviews | Active since Apr 2011
05 Feb 2016, 11:22
4 MONTHS, STILL WAITING FOR DELIVERY OF PHONE
Good day<br> <br> We have a corporate account with MTN, we upgraded our contracts a few months ago.<br> We we were short delivered 1 iPhone which we were promised would be there within a day or two.<br> <br> 4 months later and it is impossible to get hold of the consultant (Motsi ***) who just does not answer her phone. She replies to sms's saying she will get back to you and that is the last you will hear from her.<br> <br> We are now a quarter of the way through the contract and we still don't have the device.<br> <br> MTN your service is pathetic!!!
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MTN South Africa's replyOfficial
05 Feb 2016, 15:34Hello jadler73,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have escalated the matter to the relevant supervisory team, you will be contacted with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have escalated the matter to the relevant supervisory team, you will be contacted with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply05 Feb 2016, 15:34
Official
Hello jadler73,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have escalated the matter to the relevant supervisory team, you will be contacted with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have escalated the matter to the relevant supervisory team, you will be contacted with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***