1 reviews | Active since Jul 2010
4 Months still no assistance
I have been tryimg to reinstate the discount i have been receiving for the last 6 years. Since April i have been trying to get the refund, but MTN does absolutely no effort to correct the situation for me. <br> <br> Every month I am promised they will fix it, just to see the next month that nothing has been done.<br> <br> I phoned again yesterday and got another ref no ( ***)<br> I got told again that they would do it but turnaround at billing is up to 21 days. So at this stage there is no proof that it will be done and I will only see it on my next billing cycle (hopefully)<br> <br> I would like to speak to someone that will be able to solve this problem and provide proof of credit passed for the last 4 months that it was not given
Thank you for your post,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Kindly note that the discount has been already corrected.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity
REQ:***
Thank you for your post,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Kindly note that the discount has been already corrected.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity
REQ:***