bM
bernadine M

1 reviews | Active since Feb 2013

26 Aug 2015, 09:19

4 Months of complaining and nothing have been done

I have been complaining for 4 months now and I don't get any feed back.<br> <br> I have upgraded on 1 may 2015. since then my contact have been one big mess.<br> I have signed for a R650 contract and since may I have been billed R1000 to R1600 every month.<br> Mtn can't even give me a straight answer to why I'm billed to this extend. every time it's a different story I get from Mtn.<br> I have to Beg Mtn to activate my phone every month after I have paid.<br> I want assistance and if Mtn isn't willing to give me assistance I want this contract to be cancelled.<br> Can Mtn Please assist me with this problem ? Or what can I do to get this Problem sorted ?<br> Do I have to go to Mtn and sort it myself or what???<br> I feel 4 months asking for assistance and nothing have been done is unacceptable.<br> Can someone maybe send me a number of someone that would be willing to help me??<br> What can I do to get this sorted!!<br> Every time I get rude people with Mtn. They put the tellephone down in your ear or they put the phone down on the desk while you're talking and then you just have to explain your self.<br> I'm really sick of this.

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Aug 2015, 14:13
Official
Hello bsmuller,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records, your monthly subscription fees is R649.00 per month. Since you are on an open line, any usage over and above the 200 minutes and 300 MB is charged accordingly. For the months May, June and July your usage exceed the monthly provisioning and you were billed as such.

A usage limit has been loaded to your account today so going forward, you should not exceed the limit that was set.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Veronica