HP
Hennie P
1 reviews | Active since Dec 2014
03 Mar 2015, 13:13
4 Months no answer yet
I've been trying to get an answer for four months now.<br> Below was your answer on 14 January ( Still nothing happened.)<br> <br> \ We've now logged a new request and requested that it be looked at ASAP. We've also requested that you be sent a validation report reflecting the usage and the calculation thereof. The reference number for the request logged is REQ:***."<br> <br> How much longer do I have to wait? Can I ever expect an answer?<br> <br> """
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MTN South Africa's replyOfficial
05 Mar 2015, 11:53Hello hennie2plus3,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the billing department have confirmed that the 3GB was loaded and the data bundle was used up. The data charges for the invoice dated the 2014-11-11 are valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the billing department have confirmed that the 3GB was loaded and the data bundle was used up. The data charges for the invoice dated the 2014-11-11 are valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply05 Mar 2015, 11:53
Official
Hello hennie2plus3,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the billing department have confirmed that the 3GB was loaded and the data bundle was used up. The data charges for the invoice dated the 2014-11-11 are valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the billing department have confirmed that the 3GB was loaded and the data bundle was used up. The data charges for the invoice dated the 2014-11-11 are valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,