LE
Lisa E
1 reviews | Active since Sept 2011
03 Mar 2016, 12:34
4 MONTHS LATER - COMPLAINT STILL NOT RESOLVED
I want a senior member of your management team to contact me as a matter of urgency.<br> <br> I am totally disgusted at the lack of service from yourselves.<br> <br> Failing which, I will report this matter to the OMBUDS.<br> <br> Lisa<br>
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Replies (1)
MTN South Africa's replyOfficial
07 Mar 2016, 10:25Hello Lisa81,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on both your numbers but you were not available.
On the system it shows that a journal was made to write off the debt of the ********** lines on your account on 29/01/2016. The ********** lines have also been deactivated.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on both your numbers but you were not available.
On the system it shows that a journal was made to write off the debt of the ********** lines on your account on 29/01/2016. The ********** lines have also been deactivated.
Regards
Thabelo
REQ:***
MTN South Africa's reply07 Mar 2016, 10:25
Official
Hello Lisa81,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on both your numbers but you were not available.
On the system it shows that a journal was made to write off the debt of the ********** lines on your account on 29/01/2016. The ********** lines have also been deactivated.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on both your numbers but you were not available.
On the system it shows that a journal was made to write off the debt of the ********** lines on your account on 29/01/2016. The ********** lines have also been deactivated.
Regards
Thabelo
REQ:***