4 months and counting waiting for refund...

<p>I was an Autopage client and was happy with the service. </p> <p>March 2016 I was automatically changed to MTN but in this migration didn't capture my correct banking details. I was not debited for 3 months - March - June, bringing my total invoice to R 4 972.25.</p> <p>The below is the trail of events that has lead me to write this mail. </p> <p>· 23 June I went into the Morningside MTN branch (corner Rivonia & Summit) spoke to a consultant who updated my banking details. He suggested I pay the outstanding amount of R 4 972.25 of which I comp**** and settled up the money owing to MTN as he suggested.</p> <p>· The following month (July) MTN debits me R 4 972.25 – thus a double payment has been made to MTN.</p> <p>· July and August I was in a positive balance due to the double payment</p> <p>· My two year contract expired in July 2016.</p> <p>· 18 August ’16 – spoke to Elsie Thabede (Consumer Post Paid Call Centre Agent) with Ref: ********** 89. I asked her to cancel contract and start the refund process as I was still in a positive balance. I followed up the phone call with an email</p> <p>I got a reply from Elsie (18 Aug) stating that she has logged a request for the refund.</p> <p>· Ref no: ********** 61 with a total owing to me R 1 693.84</p> <p>· 24 August I emailed Elsie for an update – no response</p> <p>· 02 September I emailed Elsie – no response</p> <p>· 29 September I again emailed Elsie for an update – no response</p> <p>· 03 October I called MTN and spoke to a consultant called Joshua Wernberg (Inbound Sales Agent) who was willing to take this request on.</p> <p>Joshua saw that on the system, MTN were wanting proof of payment from me - why didn't anyone email me??</p> <p>The banks are unable to issue a proof of payment for all POS Point of Sale transactions - this is the statment from FNB.</p> <p>· 05 October I rep**** to Joshua’s email, attached my bank statement with the amount R 4 972.25 debited off my current account.</p> <p>· 07 October I followed up my mail to Joshua – no response</p> <p>· 10 October I emailed Joshua again – no response</p> <p>· 11 October I got a reply from Joshua “Sorry for the delay. Looking into it at the bank department”</p> <p>· 13 October I mailed Joshua asking for a manager’s number - no response.</p>