4 Months and counting to sort out a mistaken early cancellation request.

About 4 Months ago, I was having billing issues with MTN and spoke to a MTN consultant about early termination, after discussing it with them i decided not to do it, due to the fact that i cannot afford it I did not send in a letter to ask for early termination, but when i got a message to say 9000 some odd rand has been deducted from my account, I phoned to find out what the charge was for i was told it's for early termination fee's, after contacting them i was told it would be sorted out by the end of the week,After numerous heated phone calls, being put through to legal, Retentions department, Debt Collection agencies and customer service it is now close on four months and their is no feedback from MTN.I now have to go to my bank and reverse the debit order every month which is now costing me money and the most frustrating part of it is, i get told "we understand your frustration" or "please be patient" yet i do not have any answers.