ML
Michelle L
1 reviews | Active since Sept 2015
16 Sept 2015, 15:29
4 Months and Counting
It started back in May when I originally handed in my phone for a quote to repair my broken screen. Then the MTN strike happened. I finally managed to get my phone back without it being repaired. I paid the amount (+-R4000.00) that was quoted and was told to wait 7-10 working days. That was on the 24-08-2015.<br> <br> My phone has still not been repaired, never mind the fact they sent me a message (twice) requesting permission to go ahead with repair and the quote was +- R2000.00. Almost half of what I was quoted the first time, and oh, let me remind you, PAID, in hopes to speed up the process...<br> <br> I want my phone repaired and returned to me asap!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Sept 2015, 10:10Hello POLLY_M82,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. The matter has been escalated to the technical repairs management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. The matter has been escalated to the technical repairs management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply17 Sept 2015, 10:10
Official
Hello POLLY_M82,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. The matter has been escalated to the technical repairs management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. The matter has been escalated to the technical repairs management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***