4 months and account still not closed

Item: MTN South Africa
Rating: 2
Author: Natasha V

Despite numerous requests and promises MTN has failed yet again to close an account ... Kindly CANCEL the contract as per original request and ensure that there is no further debit orders going off the account. There is NO contract in place with MTN. *** -- *** -- *** -- *** *** and many other reference numbers we cannot keep track !!

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

11 Nov 2015, 12:23

Hello yasha,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note your migration to prepaid request has been submitted. Please note the turnaround time is 24hours.

We would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***

MTN South Africa's reply11 Nov 2015, 12:23

Official