4 month and no results

This is not the ideal way to do this but it seems after few months of struggling I am left with no choice to do this publically with the hope that hopefully the correct person will see my message and will after 4 months resolve my concern once and for all. 1. On the 13th of May, my MTN line was suspended and I was telephonically advised that they have not received my payment and requested me to send the proof of payment for April 2022. As per the agents who was assisting me, I emailed the agent the proof of payment as the payment was already made on the 29th of April 2022 and he advised he will send through the POP and the relevant department will allocate the payment and the matter will be resolved. 2.On the 1st of June my line gets suspended again and once again I had to email the same POP to another MTN agent for April including for May once again getting the same result as the 13th of May. 3. On the 27th of June my line gets suspend AGAIN and once again I was asked to send the POP for April through to the collection email address with the same respond. As the 13th of May. 4. On the 29th of June and on the 1st of June I have send follow up emails to the collectionsadmin email address asking for feedback which I never received any response to. 5. 14 July line got suspended again and once again POP for April and was requested and sent to the MTN agent which confirmed that banking details I am using is correct. Same outcome as on the 13th of May. I have contacted my bank which confirmed the payment went through successfully and there are no concerns on my side. 6. 1st of August sent an email to the agent who assisted me on the 14th of July and got no response. 7. 2nd of August second email sent and still no response. 8. Email sent on the 9th of August and then received a response that the payment has been allocated with a reference number. 9. 24 August line suspended once again, POP for May sent and same outcome as 13th of May. 10. 25th of August received confirmation via email payment for May has been allocated. 11. 31st of August trying to upgrade after a few attempts earlier in the month and been told payment is still outstanding. Sent an email to customer again asking what is going on and no response received. 12. Sent a second email on the 2nd of September to customer care asking for feedback as no response was received. 13. On the 9th of August it was requested to forward the email to confirming that the payments has been allocated to a Customer Care Agent. 14. Sent a follow up email to Customer Care requesting feedback. 15. On the 8th of September I decided to try a different approach as and sent a message to MTN via Facebook messenger. As requested POP was sent for May via messenger and on the 12th of September I was informed via messenger that your department is still waiting for feedback. 16. On the 13th of September I received confirmation that the one payment was allocated for May for a second time and on the 14th I have received confirmation via Messenger that all payments have been allocated successfully my account issue has now been resolved. 17. Tried to upgrade on the 15th and told it would take a day for them to finalise all the allocations and the lady will contact me back. 18. Between the 19th of September & yesterday I phoned to find out about the upgrade and the lady who was assistance me disappeared and the gentlemen I spoke to told me there is still funds outstanding I need to speak to the billing department. Billing department puts me through to Customer Care and Customer Care puts me back to Billing Department when I ask how I can escalate this matter to get it resolved. 19 So in summary after sending countless time POP for April and May and been advised payments has been allocated, I still cannot upgrade and I am still being asked for POP as the funds are outstanding. Is there anyone that can actually resolve this matter once and for all? Please note that I pay a second MTN account on the same days I pay the number I have an issue with into the same bank account which I have been using for years and yet you still cannot resolve my issue. So my question is what must be done to get someone competent to get my matter resolved as I am not getting anywhere between your Customer Care & billing department via email & telephonically and your Facebook messenger team. As I keep on going back to square one every single time and all I hear is we do apologise for the inconvenience and it will take 3 – 5 working days to be resolved. Posting something like the above is beneath me but this is my last resort to get the correct person’s attention to try to get this sorted once and for all.